Symptom
Renewing license in IDE fails and reports error.
Error
1. The response string is invalid.
2. Invalid license operation under your license.
Environment
PowerBuilder 2017 or above
InfoMaker 2017 or above
Cause
These two errors are caused when the license status has changed, however, the license file can not be updated because of insufficient permissions.
For example, after you generate the Client Request string in IDE, the license is supposed to be updated by the IDE. But due to insufficient permissions to the license folder, IDE fails to update the license so when you paste the Server Response string back to IDE, it reports the error.
Resolution
To solve this issue, please make sure you have full control to every files in the license folder, then generate the client request code again and follow the rest of the procedure.
Note: For users that can a highly secured environment, please work with your IT team to solve this permission problem.